Show me the money Passengers erupt over unpaid airline refunds

first_imgSource = e-Travel Blackboard: G.A Four months have past since the explosion of Iceland’s volcano, Eyjafjallajokull, led to massive air travel disruptions but passengers still await airline refunds which may not be forthcoming.April’s volcanic ash cloud caused more than 30,000 flights to be grounded, stranding thousands of passengers across the globe and forcing many to face unexpected out-of-pocket expenses – all with the expectation they would be compensated.According to European Commission regulation 261, airlines have a duty of care to stranded passengers and must reimburse them for any expenses incurred, however some airlines have argued the ruling is too tough and have been slow to offer compensation to their passengers, reported The Wall Street Journal. The European Commission was compelled to intervene upon the realisation that KLM was reimbursing passengers only for the first 24 hours of their stranding, the Commission threatening legal action should the airline not bring its policy into line with European Union law, the newspaper said.”If [KLM do not change their policy] then further steps that can be taken include legal action at national or EU level to ensure the EU law is fully respected,” a spokesman for the European Commission said.A KLM spokesperson told the newspaper that the airline would not alter its reimbursement policy until a European Union Transport Council review of compensation laws was complete.Consumer watchdog the Air Transport Users Council received numerous passenger complaints in regards to airline compensation but claimed complaints were “across the board” and were not focused on a particular airline, reported the Guardian.”The complaints show that the airlines are dragging their heels,” Air Transport Users Council industry affairs manager James Fremantle said.“But there is no reason why [passengers] won’t get their money back.”The financial toll on airlines because of the volcanic eruption has been palpable, said the newspaper, with Ryanair claiming a loss of £41.5 million as a direct result of Eyjafjallajokull, EasyJet losing £65 million and British Airways reporting a £164 million loss, including strike action losses.last_img read more